You’ve had a data breach or network security attack…

NOW WHAT?

We’ll help you respond so you can focus on what matters most – keeping your business productive and moving forward. Use the Incident Response Road Map below as a quick reference for what to do. Keep a copy handy and share with your incident response plan internal team.

INCIDENT RESPONSE ROAD MAP

1

YOU ARE HERE

If you have cyber insurance, contact your Insurer.

If you are unable to contact your Insurer OR don't have cyber insurance, then call toll-free:

U.S. and Canada
(833) 4MY-CERT
(833) 469-2378
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U.K.
(+44) 8081 893079
Download the PDF

E.U.
+353 1 800 816581
Download the PDF

2

We will deploy a qualified information security team to triage the event.

Is the security event an incident?

3

If the security event is an incident that may result in damage or risk to information security assets or operations, then contact a Data Breach Attorney

4

Debrief with the Data Breach Attorney who will want to discuss:

  • The date(s) of the incident
  • The nature of the incident
  • Do you have stand-alone cyber insurance?
  • Fact finding and evidence collection, if any to date, by the internal team.

5

The Data Breach Attorney will help you coordinate with external stakeholders.

6

Key external stakeholders in an incident response include:

  • Data Breach Attorney
  • Insurance Broker
  • Insurance Carrier
  • Defense Attorney
  • Information Security Investigator and Forensics Specialist
  • Payment Forensic Investigator
  • Customers
  • Shareholders
  • Regulators
  • Law Enforcement
  • Public Relations
  • Mail House and Call Center
  • Identity or Credit Monitoring

7

EXECUTE your Incident Response Plan.